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Office of the Registrar

The Veterans Service Office (VSO) at UNC Charlotte is conducting a survey to help improve services to veteran students. The VSO was implemented by the Registrar's Office to assist veteran students in using their VA Benefits at UNC Charlotte. The VSO is not part of the Department of Veterans Administration, and the staff is not employed by VA. Our responsibility is to provide support in applying for benefits, clarification of regulations, and certification of enrollment to the Regional VA Office in Atlanta, GA.

This survey is broken down into two parts: Part I relates to the Regional Veterans Administration in Atlanta, GA; Part II relates to the VSO and how we can better serve you.

Thank you in advance for taking the time to fill out this survey. Your input is highly valued and may provide a catalyst for change.

Part I.
Department of Veterans Affairs (Atlanta Regional Office)
1.) What type of benefits are you receiving?

Chapter 30 (Montgomery GI Bill)
Chapter 1606 (Reservist, Montgomery GI Bill)
Chapter 1607 (Reservist, Montgomery GI Bill)
Chapter 32 (VEAP)
Chapter 35 (Dependent Benefits)
Chapter 31 (Vocational Rehabilitation)
2.) Have you ever used either toll-free number: (800/827-1000 or 888/GIBILL1)?

Yes
No
3.) Were the Atlanta Regional Office representatives helpful and courteous?

Yes
No
Comments or Suggestions?
4.) How long does it take you to receive your checks each semester?

< 30 days
30-60 days
60-90 days
> 90 days
5.) Do you feel that you were properly informed by the government on the use of your educations benefits prior to applying for them? (rules, regulations, how to implement, funding/repayment issues, etc.)

Yes
No
6.) How easy has it been to use your VA educational benefits and receive payments?
Extremely Easy Somewhat Easy Satisfactory Somewhat Difficult Extremely Difficult
1 2 3 4 5
7.) Comments or Suggestions that would improve service to veterans using their educational benefits.
Part II.
The Veterans Service Office (UNC Charlotte)
1.) How did you find out about the VSO at UNC Charlotte?
OASES (Office of Adult and Evening Students)
Undergraduate Admissions Office
Graduate Admissions Office
Schedule of Courses
Other: 		UNC Charlotte Student
Registrar's Office Staff
Registrar's Office Web Page
Catalog
2.) Is the VSO conveniently located?

Yes
No
3.) Which of the 4 options listed below do you use most often to notify the Certifying Official of your enrollment intentions for certification purposes?

Email (veteranservice@email.uncc.edu)
Web Page (http://www.registrar.uncc.edu/va/index.htm)
Fax (704/687-3340)
In person (King Building, 1st Floor)
4.) Has the VSO personnel been helpful and courteous?

Yes
No
Comments or Suggestions?
5.) Has printed material provided by the VSO (pamphlet, student contract, etc.) been usefull and informative?

Yes
No
Have not seen these publications
6.) Has any pertinent information been excluded from written documentation or not given to you by a staff member?

Yes
No
If yes, please explain:
7.) Do you periodically check the VSO website (http://www.registrar.uncc.edu/VA/veteran.htm) for updates and news flashes?

Yes
No
8.) Did you know that the VSO can certify you for one full year in advance to VA?

Yes
No
9.) Are the in-house enrollment certification form and the revision form easy to understand and fill-out?

Yes
No
10.) How well has the VSO served you?
Extremely Helpful Very helpful Satisfactory Service Dissatisfied with Service Not Helpful At All Too Hard to Contact
1 2 3 4 5 6
11.) Please submit ideas, suggestions or comments that would help us serve you, the veteran student, better: